Frequently Asked Questions

The questions below are ones we most frequently get asked by members of the public.  If your query is included in this list, the answer will help you or will redirect you to the correct person/authority.  If your question is not included in the list, please ring us on 01684 566667 or fill in the form below.

Car Parking

For information on car park fees, civil parking enforcement, residents’ permits, and applying for a blue badge, please visit Malvern Hills District Council’s webpage on ‘Parking and Streets’.

Council Tax

Malvern Hills District Council issues a council tax bill to all households at the beginning of the financial year. Their council tax pages will help with any queries you may have about your bill such as how to pay, discounts and exemptions, and moving house as well as the current Energy Bills Rebate – a one-off rebate of £150 for most households in bands A to D.

Road issues, traffic, drainage

Worcestershire County Council works to maintain and enhance the condition of roads, verges, pavements, road signs, road markings, street furniture, street lighting and bridges. For more information or to report an issue, please visit their website.

I can’t get through to MHDC

We apologise, but Malvern Town Council is an entirely different entity and so we cannot put you through directly to Malvern Hills District Council. However, this list of telephone numbers is provided to assist you in your enquiry.

Great Malvern Cemetery enquiries

Information about Great Malvern Cemetery can be found under What We Do.

If your query wasn’t answered, call us on 01684 566667 or email Louise by clicking here.

Trees and overhanging branches

We are responsible for the maintenance of trees and problems with overhanging branches if the are on Town Council land.  If you have an issue to report regarding trees, please telephone the office on 01684 566667. 

Public toilets

The public toilets in Malvern and surrounding areas are maintained by Malvern Hills District Council.  Find a list of public toilets and opening times by visiting their website.

Grass cutting

Our Operations Team are very busy during the summer with grass cutting and maintaining the flower beds and hanging baskets.  Please be assured that all of the grass areas maintained by the Town Council are cut in rotation but if you have any concerns, please telephone us on 01684 566667.

Bus Shelters, Litter Bins and Benches

You can report an issue with any of our bus shelters, litter bins or benches by ringing 01684 566667 or using the ‘contact us’ form below.

Bins and Collections

Malvern Hills District Council are responsible for collection of household rubbish and recycling each week. Visit their website for more information, including how to report a missed collection, asking for help in putting your bin out or to arrange a bulky waste collection.

Planning Enquiries

Malvern Hills District Council is the local planning authority. Visit their website to search for applications, see the planning weekly list or read the planning advice and guidance.

Playpark issues

You can find a list of our play areas here.  If you would like to report an issue with one of the play areas or any of the equipment within them, please telephone us on 01684 566667.

Gas lamps not working

There are one hundred and nine gas lamps situated around Malvern. Twenty are owned by the Town Council, sixteen by the District Council, twenty-five by West Malvern Parish Council and forty-eight by Malvern Wells Parish Council.

The gas lamps maintained by the Town Council are at Heywell Walk (2), Hospital Road (3), Moorlands Road (5), Ninety-Nine Steps (4), North Malvern Quarry (1), Poolbrook Common (2), St Matthias Churchyard (2) and Woodshears Road/Priory Road footpath (1, not active).

Worcestershire Regulatory Services

Worcestershire Regulatory Services (WRS) is a shared service delivering Environmental Health functions (food safety, health and safety and many aspects of pollution control) and Licensing administration on behalf of the six district councils in Worcestershire: Bromsgrove, Malvern Hills, Redditch, Worcester City Council, Wychavon and Wyre Forest.

Can I be a Councillor?

The next scheduled elections in Malvern Hills District are District and Parish Council elections on Thursday 4 May 2023. If you would like to find out more about becoming a councillor, please visit MHDC’s website for more information. We will also have more information nearer the time relating to the Town Council elections.

If you did not find the answer you were looking for, please use the ‘contact us’ form: